Refund Policy

14-Day Money-Back Guarantee

If you subscribe to any plan and are not satisfied, you may request a full refund within 14 days of your original payment, no questions asked. To request a refund, contact us at hello@raisedbydesign.co or use the refund option in the Paddle customer portal.

All paid plans — Monthly, Annual, and Founding Rate — include this 14-day money-back guarantee from the date of first payment.

Monthly Plans

Monthly subscriptions can be cancelled at any time through your account settings or the Paddle customer portal. Cancellation stops future billing; you will retain access to paid features until the end of the billing period you have already paid for. Beyond the initial 14-day guarantee, we do not provide partial refunds for unused time within a billing period.

Annual and Founding Rate Plans

Outside the initial 14-day window, annual and founding rate subscriptions are non-refundable for the remainder of the billing year, but can still be cancelled to prevent renewal at the next billing date. If you cancel, you retain access until the end of your current paid period.

Founding Rate — Cancellation and Re-subscription

The founding rate is offered to a limited number of early subscribers and is locked in for as long as your subscription remains continuously active. If a founding rate subscription lapses or is cancelled and later reactivated, the founding rate may not be reinstated and standard pricing may apply, at our discretion.

How Refunds Are Processed

Refunds are issued via Paddle to the original payment method and typically appear within 5–10 business days, depending on your bank or card provider. Paddle, as our payment processor, may apply its own standard terms to the refund process, which will be presented to you where relevant.

Exceptional Circumstances

We consider refund requests outside these standard terms on a case-by-case basis — for example in the event of a significant service fault. Contact hello@raisedbydesign.co to discuss.

Contact

For any refund or cancellation query, email hello@raisedbydesign.co.